How It Works
We have network printers, such as those in the office, library, or copy rooms. Those can be accessed by any computer on the network, including Venues on the wifi. They do not need any special installation of drivers or software.
We also have some USB printers, which are directly connected to one machine. These probably will require an initial installation of drivers or software.
Either way, these are handled in Windows through the Control Panel. Go to Devices and Printers and see which printers are available, which is the default, which have errors, and so on. You can also add a printer from here. You can do a lot from here, but you can’t break a lot from here, so go ahead and try to do what you want to do.
If you’re using a network printer or copy machine, you’ll probably want it set to Locked Print. This means that it won’t print when you send it, but it will wait for you to enter your code when you’re there. Right-click the printer in Control Panel and go to Printing Preferences, then select Locked Print under Job Type. Click Details and give yourself a username and password. (These may have been assigned in the past, but you can make yours whatever, whenever.)
How It Breaks
The printer itself can go wrong, mechanically. Maybe a part is jammed, or a cartridge is empty.
Or it could be the computer: the print settings are not right, or at least not what you want.
A third possibility is not the printer or the computer, but the connection between them. The cables, the network, the drivers. You can usually tell, if the computer can print to other printers but not this one — or if other computers, but not this one, can print to the printer. It could even be that a different program or browser on the same computer would work.
How to Fix It
If you want to change the default, right click on the printer in Control Panel and set it as default. You’ll see a green check mark on it.
If you want to set up locked print, Right-click the printer in Control Panel and go to Printing Preferences, then select Locked Print under Job Type. Click Details and give yourself a username and password.
If the settings in Windows are good, but the printer is not receiving the signal, try the old classic: turning it off and on again. With printers, as with many things, that’ll help a multitude of problems. If that doesn’t work, contact us.
If the printer is physically jammed, contact us.
If you have a new printer and need to install drivers and software, contact us.
If you have a printer with empty cartridges and need to order more, contact your department chair.